Privacy Policy

Effective Date: 02-03-2025

Welcome to Cape Coast Villas. Your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our website, create an account, list a property, or make a booking.
By using Cape Coast Villas, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

We collect information to provide a seamless, secure, and personalized experience. This includes:

a. Information You Provide Directly

Account Information (Guests & Hosts)

• Full name

• Email address

• Phone number

• Profile details (optional)

Host Listing Information

• Property description, photos, pricing, availability

• Location and host contact information

• House rules and policies

Booking Information

• Check-in and check-out dates

• Number of guests

• Communication with the host

• Payment details (processed securely through third parties)

b. Information Collected Automatically

Device & Usage Data

Collected when you browse or use our website:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Interaction data (clicks, navigation patterns)

Cookies & Tracking Technologies

Cookies help us:

• Improve site performance

• Remember user preferences

• Personalize experience

• Analyze traffic and usage trends
  You can manage cookies via your browser settings.

c. Third-Party Information

We may receive limited information from:

Payment Providers

• Transaction status

• Payment confirmation

• Billing verification
  We do not store complete credit card numbers.

Social Accounts (if enabled)

If you login using a social account, we may receive:

• Name

• Email

• Profile image (optional)

2. How We Use Your Information

We use your personal data to:

• Provide and operate the Cape Coast Villas platform

• Process bookings, payments, and refunds securely

• Facilitate communication between hosts and guests

• Improve platform performance, features, and user experience

• Personalize content and suggestions

• Maintain trust and safety, including fraud prevention

• Enforce terms, resolve disputes, and ensure property protection

• Comply with legal and regulatory requirements

3. How We Share Your Information

Cape Coast Villas does not sell your personal information.

We may share data only when necessary:

a. Hosts & Guests

To complete a booking, essential information such as your name, contact details, and booking details will be shared with the host.

b. Payment Providers

Secure third-party processors receive necessary data to process payments and refunds.

c. Service Providers

We may use trusted partners for:

• Customer support

• Data analytics

• Security and fraud prevention
  These providers must comply with strict data protection rules.

d. Legal Authorities

We may disclose information when required:

• By law

• For safety, fraud prevention, or legal disputes

• To protect Cape Coast Villas, hosts, guests, or the public

4. Data Security

We implement technical and organizational measures to protect your personal information, including encryption and secure servers.
However, no online platform is completely risk-free. We encourage users to:

• Keep login details confidential

• Use strong passwords

• Report suspicious activity promptly

5. Your Rights & Choices

Depending on your location, you may have the right to:

Access Your Data

Request a copy of the personal data we hold.

Edit or Update Information

Update your account details at any time.

Delete Your Account

Request deletion of your data (subject to legal retention requirements).

Opt Out of Marketing

Unsubscribe from promotional emails using the link provided.

Control Cookies

Disable or manage cookies through browser settings.

6. Cookies & Tracking Technologies

Cape Coast Villas uses cookies to:

• Enhance website functionality

• Remember user preferences

• Track website analytics

• Improve advertising relevance

Users may accept, reject, or customize cookie preferences.

7. Third-Party Links

Our website may contain links to external websites or services.
Cape Coast Villas is not responsible for the privacy practices or content of third-party sites.
We recommend reviewing their policies before providing personal information.

8. Children’s Privacy

Cape Coast Villas is intended for users 18 years and older.
We do not knowingly collect information from children under 18.
If you believe a minor has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect improvements, new legal requirements, or changes to our services.
Updates will be posted on this page with the revised effective date.
Continued use of the platform after updates signifies your acceptance of the revised policy.

10. Contact Us

For any privacy-related questions, data requests, or concerns, you may contact us at:

📧 support@capecoastvillas.co.za
📞 +27 735 506 839
📍 Cape Town, South Africa